Insights
Technical Consultancy
2 articles
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Architecture decisions worth writing down: a one-page recordBusiness Advice
Months after a big technology choice, nobody remembers why it was made. A single page written at the time, with the options, the decision and a date to look again, fixes that.
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Escalating a fault: what to send, in what order and what you’ll be askedTechnical Guidance
A ticket that says 'it's broken' costs a day of questions. Here's how to describe a hard fault, what to capture before anyone tidies up, what to send first and what a useful handback looks like.